Class Policy

REGISTRATION INFORMATION FOR CLASSES 

Registration: We are happy to accept registration in person at the store, or by phone at (905) 710-3283 with your Visa or Master Card. The full fee is due at the time of registration.

Minimum Class Size: The minimum class size is three students. Two business days prior to the start of a class, registration is reviewed. In the event of insufficient registration, the class may be cancelled, and you will be offered a full refund. We will notify you immediately if the decision is made to cancel.

Cancellation by Student: A store credit will be available if you give notice of cancellation 3 or more business days before the first class. No credit will be given for late cancellations.

Missed Classes: No credit or refund will be offered for missed classes. We will be happy to provide you with notes from a missed class, but we do not offer specific makeup classes.

Class Supplies: When you register, you will be given a list of supplies needed for the class. Unless specified, class fees do not include the cost of materials. For some classes you may be required to purchase a book or pattern. This cost is not included in the class fees. Yarn for classes must be purchased at Serenity Knits.

No children please: Unless specifically described as a children’s class, classes at Serenity Knits are for adults only, minimum age 21. Knitting classes are intended to be a time of learning, relaxation and fun. For the consideration of others, no children please during class.

Help between classes or after your class is finished:  We want you to succeed and enjoy your lessons and projects. We are happy to help with any quick “5-minute questions”.  Please call before you come in so we can make sure the correct teacher to answer your question will be available. Many questions can be answered by our staff, but they are not familiar with all of each other’s materials, so it is best to seek help from your specific teacher. For more serious or lengthy problems, you will need to sign up for a private class. The normal Private class rate is $30 an hour.  For class related problems the rate is reduced to $5 per 15 minutes.

If you have any questions about these policies, please call the store.